Autodesk is seeking a Manager of Scaled Customer Success for their Kuala Lumpur office, responsible for leading a team of Customer Success Advisors in ASEAN and ANZ to enhance customer satisfaction, growth, and retention. The ideal candidate will have extensive experience in customer success management, a passion for mentoring teams, and strong collaborative skills
Job Summary
The Manager, Scaled Customer Success will play a pivotal role in ensuring our customers achieve their desired outcomes while utilizing our products and services.
This position requires a strategic leader who can mentor and guide a team of Customer Success Advisors in ASEAN & ANZ, driving customer satisfaction, growth and retention through best practices and continuous improvement.
If you are a leader with a passion for customer success and a track record of mentoring and guiding teams, we encourage you to apply.
Matching Summary
Match Score: 85
Autodesk is seeking a Manager of Scaled Customer Success for their Kuala Lumpur office, responsible for leading a team of Customer Success Advisors in ASEAN and ANZ to enhance customer satisfaction, growth, and retention. The ideal candidate will have extensive experience in customer success management, a passion for mentoring teams, and strong collaborative skills.
Skills & Requirements
Must-have
Customer nurturing and planning
Data-driven triggered actions
Collaboration with Sales and Support
CRM tools and Autodesk methodologies
Digital customer success motions
Nice-to-have
Voice and advocate for Scaled CS
Encourage innovation and efficiency
Passion for customer success
Key Requirements
12+ years of experience in Customer Success, Account Management, Sales and/or Marketing
5+ years of people management experience
Coaching and mentorship skills
Ability to prioritize, assign, and delegate tasks
Expertise in change management
Strong collaboration and coordination skills
Experience in creating and implementing customer success strategies
Excellent communication and interpersonal skills
Proven track record of driving customer satisfaction and retention