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ABSA is seeking a Customer Service Advisor to enhance retail business performance through exceptional customer service, sales origination, and lead generation. The role involves resolving customer inquiries, promoting products and services, and managing branch operations while adhering to compliance standards.
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Job Summary
Empowering Africa’s tomorrow, together…one story at a time.
Deliver exceptional retail business performance through excellent customer servicing, sales origination, lead generation and transactional processing in a branch.
Design your future. Discover leading-edge guidance, tools and support to unlock your potential.
Matching Summary
Match Score: 75
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ABSA is seeking a Customer Service Advisor to enhance retail business performance through exceptional customer service, sales origination, and lead generation. The role involves resolving customer inquiries, promoting products and services, and managing branch operations while adhering to compliance standards.
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Skills & Requirements
Must-have
Exceptional customer servicing
Sales origination and lead generation
Promote and sell products and services
Demonstrate advanced product and digital knowledge
Perform cashiering duties
Resolve customer inquiries
Adhere to bank policies and regulations
Nice-to-have
Customer obsession journey
Proactive complaint resolution
Promote remote and digital channels
Team collaboration
Can-do attitude
Key Requirements
Minimum 1 year relevant experience or 3 years bank related experience
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies