Customer Solutions Representative

AGL Energy

Melbourne, VIC, Australia
Base: $71,635.00 + 12.5% super; bonus/equity: $500...
Hybrid
Inbound customer calls
Assess account and billing queries
Handle customer complaints
Join AGL Energy as an inbound Customer Solutions Representative in Melbourne Docklands, focusing on helping customers and delivering exceptional service

Job Summary

  • Join AGL Energy as an inbound Customer Solutions Representative in Melbourne Docklands, focusing on helping customers and delivering exceptional service.
  • The role offers a competitive salary of $71,635.00 + 12.5% Super with opportunities for quarterly bonuses and hybrid work arrangements after probation.
  • AGL values diversity and inclusion, offering multiple progression routes, wellbeing programs, and a supportive work environment.

Matching Summary

Join AGL Energy as an inbound Customer Solutions Representative in Melbourne Docklands, focusing on helping customers and delivering exceptional service.

Salary

Base: $71,635.00 + 12.5% Super; Bonus/Equity: $500-1500 quarterly bonuses; Benefits: range of discounts & benefits

Skills & Requirements

Must-have

  • Inbound customer calls
  • Assess account and billing queries
  • Handle customer complaints
  • Sell to existing and new customers
  • Take payments
  • Navigate computer systems efficiently

Nice-to-have

  • Passionate about customer service
  • Problem solver
  • Active listener
  • Team player
  • Inclusive and diverse culture
  • Focus on physical and mental health

Key Requirements

  • Unlimited, full working rights in Australia

Work Rights

Unlimited, full working rights

Tailored Resume

Cover Letter