Associate, Payroll Client Services - Sat- Wed - Amer

Remoterubyjobs

AMER
Base: $19,650 - $44,200 usd; bonus/equity: not spe...
Remote
Payroll customer service experience
Payroll regulatory knowledge
Exceed customer expectations
Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls

Job Summary

  • Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
  • Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).
  • This role follows a fixed schedule from Saturday to Wednesday.

Matching Summary

Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.

Salary

Base: $19,650 - $44,200 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • payroll customer service experience
  • payroll regulatory knowledge
  • exceed customer expectations
  • Zendesk and Slack experience
  • collaborative team environment
  • Saturday to Wednesday schedule

Nice-to-have

  • ambitious and curious mindset
  • global employment compliance
  • AI and automation capabilities

Key Requirements

  • payroll customer service role experience
  • advanced knowledge in specific jurisdictions
  • experience in customer support platforms
  • experience in collaboration tools

Work Rights

Not specified

Tailored Resume

Cover Letter