Customer Success Advisor

Airlock Digital

Melbourne, Australia
Not specified; + factors considered include respon...
On-site
8+ years customer success experience
4+ years cloud security or saas experience
Renewal and expansion ownership
Airlock Digital is a global leader in application control and allowlisting seeking to empower organizations to operate free from malware

Job Summary

  • Airlock Digital is a global leader in application control and allowlisting seeking to empower organizations to operate free from malware.
  • The role involves overseeing the full post-sales lifecycle, driving measurable outcomes, and fully owning renewal cycles for a defined set of customers.
  • Candidates must be proactive business-minded professionals capable of building trusted relationships with stakeholders ranging from practitioners to senior executives.

Matching Summary

Airlock Digital is a global leader in application control and allowlisting seeking to empower organizations to operate free from malware.

Salary

Not specified; Additional factors considered include responsibilities, education, location, experience, and market data

Skills & Requirements

Must-have

  • 8+ years Customer Success experience
  • 4+ years Cloud Security or SaaS experience
  • Renewal and expansion ownership
  • Executive Business Review leadership
  • CRM and CSP tool proficiency

Nice-to-have

  • Allowlisting solution knowledge
  • Relationship-driven mindset
  • Fast-moving high-growth environment
  • Strategic advisory capabilities
  • Cross-functional collaboration skills

Key Requirements

  • Bachelor's degree or equivalent experience
  • 8+ years in Customer Success or Account Management
  • 4+ years in Cloud Security, Cybersecurity, or SaaS
  • Willingness to travel up to 30%

Work Rights

Not specified

Tailored Resume

Cover Letter