Part-time (16 hours per week, specific hours outlined)
Exceptional customer service delivery
Articulate financial terms clearly
Ask the right questions
CommBank is seeking a part-time Customer Banking Specialist for their Newtown branch, focusing on delivering exceptional customer service and support for banking needs. The role requires a commitment to predetermined hours and emphasizes a customer-centric approach while promoting financial well-being
Job Summary
As the Customer Banking Specialist, you will have in-depth conversations with customers about their banking needs, including Home Loans, Business Banking & Financial Advice.
You will support customers with enquiries, account maintenance, process credit product applications, and complete Financial Health Checks.
The role involves educating customers on in-branch technology and digital banking options while problem-solving and championing risk-adverse culture.
Matching Summary
Match Score: 85
CommBank is seeking a part-time Customer Banking Specialist for their Newtown branch, focusing on delivering exceptional customer service and support for banking needs. The role requires a commitment to predetermined hours and emphasizes a customer-centric approach while promoting financial well-being.
Skills & Requirements
Must-have
Exceptional customer service delivery
Articulate financial terms clearly
Ask the right questions
Provide effective solutions
Champion processes and procedures
Work in a busy retail environment
Nice-to-have
Ideal in Financial Services
Act with integrity
Place customer at the centre
See the big picture for customers
Genuine interest in career growth
Key Requirements
Proven experience delivering exceptional Customer Service
Excellent communication skills
Ability to ask the right questions
Ability to find solutions
Ability to act with integrity
Ability to place the customer at the centre
Ability to work in a busy, commercial and driven retail environment