Provide Tier 1 and Tier 2 technical support for end users in an Enterprise IT environment, including troubleshooting hardware and software issues
Job Summary
Provide Tier 1 and Tier 2 technical support for end users in an Enterprise IT environment, including troubleshooting hardware and software issues.
Assist with the configuration, management, and maintenance of end-user devices and applications within Linux and Microsoft environments.
Medical, dental, and vision insurance. Three weeks of vacation for newly hired employees. Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.
Matching Summary
Provide Tier 1 and Tier 2 technical support for end users in an Enterprise IT environment, including troubleshooting hardware and software issues.
Salary
68,900 USD - 131,100 USD
Skills & Requirements
Must-have
Provide Tier 1 and Tier 2 technical support
Troubleshoot hardware and software issues
Manage end-user devices and applications
Perform system administration tasks
Maintain virtual desktop environments
Collaborate with team members
Deliver excellent customer service
Nice-to-have
Willingness to learn new technologies
Understanding of basic network engineering fundamentals
Key Requirements
Minimum 2 years prior relevant experience or an Advanced Degree in a related field
IT experience working in an Enterprise IT environment
Must be able to work shift schedule
DoD 8570 IAT Level II certification required
Active Top Secret security clearance required
U.S. citizenship is required
Work Rights
Active and transferable U.S. government issued security clearance is required prior to start date.