Analista De Atendimento - Vaga Exclusiva Para Pcd

ConvaTec Group

Sao Paulo, Brazil
Hybrid
Customer service experience
Patient support programs
Multichannel customer engagement
Convatec is a global medical products and technologies company focused on solutions for chronic conditions

Job Summary

  • Convatec is a global medical products and technologies company focused on solutions for chronic conditions.
  • Responsibilities include active and/or receptive customer service, promoting a multichannel experience with educational content, and following up on patient journeys.
  • The role requires identifying, registering, and notifying adverse events and Tecnovigilância to the responsible area.

Matching Summary

Convatec is a global medical products and technologies company focused on solutions for chronic conditions.

Skills & Requirements

Must-have

  • Customer service experience
  • Patient support programs
  • Multichannel customer engagement
  • Technical complaint handling
  • Adverse event reporting

Nice-to-have

  • Empathy and clear communication
  • Critical thinking and problem-solving
  • Teamwork and collaboration
  • Assistentialist vision

Key Requirements

  • Nursing or healthcare degree
  • Experience in customer service
  • Proficiency in Office Suite and Internet

Work Rights

Not specified

Tailored Resume

Cover Letter