Contact Center Professional - Multilingual

ING

Not specified
Multilingual communication skills
Live chat and voice call handling
Banking product knowledge
ING is seeking a Multilingual Contact Center Professional for a fixed-term position, responsible for providing comprehensive support to clients through various communication channels. The ideal candidate should possess flexibility and a proactive attitude in handling client requests and complaints while adhering to company policies and compliance regulations

Job Summary

  • The role involves providing comprehensive support to clients regarding daily banking products through various communication channels including chat, voice, and video.
  • Employees must operate with agility to switch between different service channels and processes as business needs dictate.
  • Success requires adhering to strict risk and compliance processes while proactively identifying opportunities to improve service efficiency.

Matching Summary

Match Score: 75

ING is seeking a Multilingual Contact Center Professional for a fixed-term position, responsible for providing comprehensive support to clients through various communication channels. The ideal candidate should possess flexibility and a proactive attitude in handling client requests and complaints while adhering to company policies and compliance regulations.

Skills & Requirements

Must-have

  • Multilingual communication skills
  • Live chat and voice call handling
  • Banking product knowledge
  • Compliance and risk adherence
  • Cross-channel flexibility

Nice-to-have

  • Proactive cross-skilling mindset
  • High energy and enthusiasm
  • Collaborative team player
  • Independent problem solving
  • Urgency in resolving issues

Key Requirements

  • Fixed term employment status
  • Ability to learn multiple banking processes
  • Understanding of applicable legislation and regulations

Work Rights

Not specified

Tailored Resume

Cover Letter