Enterprise Account Management, Director

Shift4

Remote
**
Enterprise account management
Payments ecosystem
Card-not-present (cnp)
** Shift4 is seeking a Director of Enterprise Account Management to enhance relationships with complex enterprise merchants, focusing on customer success and strategic advisory roles. The ideal candidate will have extensive experience in FinTech and payments, particularly in e-commerce environments. **

Job Summary

  • Own the overall success, health, and retention of a portfolio of strategic enterprise merchants.
  • Build and maintain trusted, long-term relationships with executive, technical, and operational stakeholders.
  • Translate customer feedback into actionable insights for internal teams to influence product and service improvements.

Matching Summary

Match Score: 75

** Shift4 is seeking a Director of Enterprise Account Management to enhance relationships with complex enterprise merchants, focusing on customer success and strategic advisory roles. The ideal candidate will have extensive experience in FinTech and payments, particularly in e-commerce environments. **

Skills & Requirements

Must-have

  • Enterprise account management
  • Payments ecosystem
  • Card-not-present (CNP)
  • Strategic advisory
  • Relationship management

Nice-to-have

  • Global enterprise merchants
  • API-driven products
  • Marketplaces and subscriptions
  • Customer-first mindset

Key Requirements

  • 7+ years FinTech/payments experience
  • Enterprise account management experience
  • E-commerce and CNP payments knowledge
  • Payment concepts understanding
  • Complex enterprise account management

Work Rights

Not specified

Tailored Resume

Cover Letter