This job is responsible for providing resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center
Job Summary
This job is responsible for providing resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center.
Key responsibilities include working in an environment that requires accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience.
Job expectations include providing seamless service delivery to answer client questions, resolving problems, performing account maintenance, and looking for opportunities to deepen relationships through digital solutions.
Matching Summary
This job is responsible for providing resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center.
Skills & Requirements
Must-have
Inbound contact center
Multi-product fraud resolution
Accuracy and logic
Toggling between systems
Seamless service delivery
Digital solutions promotion
Nice-to-have
Client relationship deepening
Positive differentiated service
Creative problem solving
Team player attitude
Adaptability to new technology
Key Requirements
1+ years customer/client service experience
High School Diploma / GED / Secondary School or equivalent