Senior Manager, Hr Service Center

RTX (Raytheon Technologies)

Cedar Rapids, IA, United States
Base: $132,400 - $251,600 usd; bonus/equity: annua...
Hybrid
10 years prior relevant experience
5+ years hr policies and procedures
5+ years ms office applications proficiency
The Senior Manager provides strategic and day-to-day supervisory support to advisors covering various HR disciplines within the HR Service Center

Job Summary

  • The Senior Manager provides strategic and day-to-day supervisory support to advisors covering various HR disciplines within the HR Service Center.
  • This role is responsible for driving first contact resolution, improving customer satisfaction, and leveraging automation and AI capabilities to enhance the employee experience.
  • Candidates will receive a robust total rewards package including healthcare, retirement benefits, flexible work schedules, and educational assistance.

Matching Summary

The Senior Manager provides strategic and day-to-day supervisory support to advisors covering various HR disciplines within the HR Service Center.

Salary

Base: $132,400 - $251,600 USD; Bonus/Equity: Annual short-term and/or long-term incentive programs available; Benefits: Medical, dental, vision, 401(k) match, parental leave, and more

Skills & Requirements

Must-have

  • 10 years prior relevant experience
  • 5+ years HR policies and procedures
  • 5+ years MS Office applications proficiency
  • 5+ years HR Shared Services Center experience
  • U.S. citizenship required

Nice-to-have

  • Experience supervising teams
  • ServiceNow Workday ADP experience
  • Exceptional problem-solving skills
  • Strong customer service orientation
  • Continuous learning culture promotion

Key Requirements

  • University Degree with 10 years experience or Advanced Degree with 7 years
  • 5+ years in HR Shared Services or Customer Contact Center
  • Must be U.S. Citizen

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter