The Workforce Enablement team provides data, analytics, and resource management services to ensure Customer Operations' staffing levels are appropriate to handle business needs
Job Summary
The Workforce Enablement team provides data, analytics, and resource management services to ensure Customer Operations' staffing levels are appropriate to handle business needs.
Responsibilities include developing resource models, delivering forecasts for key metrics, managing capacity and staffing, and providing actionable insights to business delivery teams.
LSEG is a leading global financial markets infrastructure and data provider with a purpose of driving financial stability, empowering economies, and enabling sustainable growth.
Matching Summary
The Workforce Enablement team provides data, analytics, and resource management services to ensure Customer Operations' staffing levels are appropriate to handle business needs.
Skills & Requirements
Must-have
Workforce planning tools and methodology
Capacity plan build and scheduling
Productivity measures for delivery teams
Recruitment pipeline requirement reporting
Resource models for headcount utilization
Nice-to-have
Business process improvement methods
Collaborative and creative culture
Sustainability across global business
Drive sustainable economic growth
Tailored benefits and support
Key Requirements
8-11 years managing workforce management program
Excellent communication skills
Excellent database management skills
Good analytical, interpersonal & problem solving skills
Working knowledge of capacity plan build and scheduling
Exceptional communication and stakeholder management skills
Experience partnering with senior business leaders