Client Services Team Leader

BARCLAYS BANK PLC

Singapore, SG
Not specified
Lead and develop client services team
Manage uhnw client payment handling
Ensure mas regulation adherence
Barclays Bank PLC is seeking a Client Services Team Leader in Singapore to lead a team focused on delivering exceptional customer service and achieving excellent customer outcomes. The ideal candidate will possess strong leadership skills, a deep understanding of client services, and experience with payment networks, while fostering a culture of empowerment and continuous improvement within their team

Job Summary

  • The role involves leading a team of 2-10 Client Services Executives to deliver excellent outcomes for Ultra High Net Worth clients through multiple channels.
  • The position requires strict adherence to MAS regulations regarding payment procedures, including assessment and approvals, while managing operational risks.
  • Success in this role demands active coaching, performance management, and the cultivation of a culture focused on customer advocacy and continuous improvement.

Matching Summary

Match Score: 85

Barclays Bank PLC is seeking a Client Services Team Leader in Singapore to lead a team focused on delivering exceptional customer service and achieving excellent customer outcomes. The ideal candidate will possess strong leadership skills, a deep understanding of client services, and experience with payment networks, while fostering a culture of empowerment and continuous improvement within their team.

Skills & Requirements

Must-have

  • Lead and develop client services team
  • Manage UHNW client payment handling
  • Ensure MAS regulation adherence
  • Drive NPS and customer satisfaction
  • Oversee SWIFT and ISO 20022 payments

Nice-to-have

  • Strong analytical problem solving skills
  • Experience with omni-channel strategies
  • Ability to influence cross-functional stakeholders
  • Demonstrated Barclays LEAD behaviors
  • Deep understanding of commercial objectives

Key Requirements

  • Management experience for 2-10 staff members
  • Knowledge of SWIFT, PAIN, and ISO 20022 standards
  • Understanding of MAS regulatory framework
  • Legal Right to Work in Singapore

Work Rights

Must have Legal Right to Work in Singapore

Tailored Resume

Cover Letter