Senior Technical Account Manager (emea Shift)

Workday

Pune, India
Hybrid (50% in-office)
Technical account management
Customer relations
Workday products
Workday is seeking a Senior Technical Account Manager based in Pune, India, to enhance customer relations and oversee support for complex accounts during EMEA shift hours. The ideal candidate will have significant experience in technical account management or product support for large cloud systems, coupled with strong communication and project management skills

Job Summary

  • The Technical Account Management (TAM) team provides a proactive and personalized support experience for customers that require a higher level of engagement.
  • The Technical Account Manager will develop and maintain close relationships with a strategic group of implementing and production customers.
  • Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Matching Summary

Match Score: 85

Workday is seeking a Senior Technical Account Manager based in Pune, India, to enhance customer relations and oversee support for complex accounts during EMEA shift hours. The ideal candidate will have significant experience in technical account management or product support for large cloud systems, coupled with strong communication and project management skills.

Skills & Requirements

Must-have

  • Technical Account Management
  • Customer relations
  • Workday products
  • EMEA shift hours
  • Customer support experience

Nice-to-have

  • Curious minds
  • Courageous collaborators
  • Sun-drenched optimism
  • Shared enthusiasm
  • Bold ideas

Key Requirements

  • 7+ years of experience in product support, customer success, account management or consulting
  • 5+ years of experience implementing or managing Workday, Oracle, SAP, PeopleSoft, Ultimate Software, Kronos or similar projects
  • BS or MS in a Technical Degree or equivalent technical work experience
  • Ability to work EMEA shift hours

Work Rights

Not specified

Tailored Resume

Cover Letter