Etic, Quality & Process Improvement - Senior Associate

PwC Sweden

Not specified
Itil framework knowledge
Iso 9001 quality standards
Process improvement experience
PwC Sweden is seeking a Senior Associate for their Managed Services team, focused on quality management and process improvement. The role involves implementing quality assurance frameworks, conducting audits, and fostering continuous improvement to ensure high-quality service delivery

Job Summary

  • The role involves establishing a comprehensive quality management system for the Managed Services team across the Middle East.
  • Candidates will be responsible for conducting quality audits and ensuring adherence to ITIL and ISO standards.
  • The position requires driving continuous improvement initiatives while collaborating with stakeholders to define and monitor KPIs.

Matching Summary

Match Score: 85

PwC Sweden is seeking a Senior Associate for their Managed Services team, focused on quality management and process improvement. The role involves implementing quality assurance frameworks, conducting audits, and fostering continuous improvement to ensure high-quality service delivery.

Skills & Requirements

Must-have

  • ITIL framework knowledge
  • ISO 9001 quality standards
  • Process improvement experience
  • Quality audit execution
  • Managed services delivery

Nice-to-have

  • Agile methodology familiarity
  • Cross-functional collaboration
  • Root cause analysis skills
  • Training and coaching ability
  • Matrix environment experience

Key Requirements

  • 5+ years in service management quality assurance
  • Bachelor's degree in Computer Science or Engineering
  • At least 2 preferred certifications (Six Sigma, ISO, ITIL, CMMI)
  • Government clearance required

Work Rights

Government clearance required

Tailored Resume

Cover Letter