You will play a strategic role in driving long-term customer value, retention, and growth across a portfolio of enterprise clients
Job Summary
You will play a strategic role in driving long-term customer value, retention, and growth across a portfolio of enterprise clients.
You will serve as a trusted advisor to executive stakeholders, partnering closely with customers to align our solutions with their business objectives and ensure measurable outcomes.
Ultimately, you will be responsible for ensuring customer retention, satisfaction, and expansion—acting as the strategic partner who ensures customers achieve their desired outcomes and long-term success with our solutions.
Matching Summary
You will play a strategic role in driving long-term customer value, retention, and growth across a portfolio of enterprise clients.
Salary
Base: $75,000 - $85,000 USD annually; Bonus/Equity: Bonuses and commissions may be eligible; Benefits: Medical/Dental/Vision coverage, open PTO, parental leave, and more
Skills & Requirements
Must-have
Build executive-level relationships
Drive long-term customer value
Manage complex implementations
Advocate for customer needs
Monitor account health and risks
Deliver executive business reviews
Handle high-priority escalations
Nice-to-have
Culture of respect, trust, and belonging
Growth mindset and continuous learning
Collaborative and supportive team environment
Fitness industry or franchise experience
Key Requirements
5+ years of relevant experience
Excellent verbal and written communication skills
Strong negotiation skills
Customer-first mindset
Highly organized and able to manage multiple priorities
Strong collaboration skills
Analytical mindset
Calm and solutions-oriented
Strong time management, prioritization, and organizational skills
Self-motivated, accountable, and results-driven
Ability to manage multiple key accounts simultaneously
Flexibility to support customers across time zones
Experience with CRM and/or project management tools