Technical Support Engineer

Jack Henry

Springfield, MO, US
Hybrid
Minimum 2 years sql server experience
Proficiency in writing t-sql scripts
Knowledge of powershell scripting
Jack Henry is seeking a Technical Support Engineer to provide Tier II support for their digital banking and payments solutions. The ideal candidate will have expertise in SQL Server and experience in customer support, working within a collaborative team environment

Job Summary

  • This role provides Tier II support, installation, upgrades, and maintenance for JHAKnow and Cognos products within the financial technology sector.
  • The ideal candidate will possess extensive SQL Server knowledge to resolve complex issues while collaborating with QA and development teams.
  • Candidates must reside within a 70-mile radius of specific office locations in Texas, Kansas, Missouri, Alabama, North Carolina, or Kentucky.

Matching Summary

Match Score: 85

Jack Henry is seeking a Technical Support Engineer to provide Tier II support for their digital banking and payments solutions. The ideal candidate will have expertise in SQL Server and experience in customer support, working within a collaborative team environment.

Skills & Requirements

Must-have

  • Minimum 2 years SQL Server experience
  • Proficiency in writing T-SQL scripts
  • Knowledge of PowerShell scripting
  • Direct customer support experience required
  • Availability for after-hours on-call support

Nice-to-have

  • Experience with Cognos 11/12
  • Background in data warehousing and BI
  • Familiarity with SSAS, SSRS, and SSIS
  • Strong knowledge of RDP and operating systems

Key Requirements

  • 2+ years current SQL Server experience
  • Must be able to work after hours/on-call
  • No immigration sponsorship eligibility

Work Rights

Not specified

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