Customer Competence Center Support (m/f/d) - Limited

ZF Friedrichshafen AG

Groot-Bijgaarden, Belgium
On-site
Collect and verify information for quotations
Identify required parts using catalogues
Monitor end-to-end logistics process
Collect and verify information required to prepare accurate quotations and standard customer orders

Job Summary

  • Collect and verify information required to prepare accurate quotations and standard customer orders.
  • Monitor the end‑to‑end logistics process, proactively communicating any changes in delivery schedules to customers and internal stakeholders.
  • Manage and resolve customer complaints, ensuring issues are handled efficiently and maintaining a high level of customer satisfaction.

Matching Summary

Collect and verify information required to prepare accurate quotations and standard customer orders.

Skills & Requirements

Must-have

  • Collect and verify information for quotations
  • Identify required parts using catalogues
  • Monitor end-to-end logistics process
  • Process and issue invoices for completed orders
  • Manage and resolve customer complaints

Nice-to-have

  • Promote ZF Way principles
  • Proactively resolve customer issues
  • Maintain high customer satisfaction

Key Requirements

  • Relevant experience in customer support
  • Basic understanding of ZF products
  • Business level proficiency in Dutch
  • Conversational level in French

Work Rights

Not specified

Tailored Resume

Cover Letter