Base: $140,000 - $180,000; bonus: included in rang...
Fully remote
Managed services delivery
Sla management
Team leadership of engineers
This role is responsible for managing the delivery of IT support and managed services for a confidential major enterprise client's NYC Service Center
Job Summary
This role is responsible for managing the delivery of IT support and managed services for a confidential major enterprise client's NYC Service Center.
The manager will oversee a team of Support Engineers including L1/L2, Application Support, SQL DBA, and Cloud Engineers to ensure adherence to SLAs.
Employees enjoy benefits including health, wellness, financial perks, and world-class facilities as part of a commitment to diversity and professional growth.
Matching Summary
This role is responsible for managing the delivery of IT support and managed services for a confidential major enterprise client's NYC Service Center.
Salary
Base: $140,000 - $180,000; Bonus: Included in range; Benefits: Medical, vision, dental, 401K, flexible spending
Skills & Requirements
Must-have
Managed services delivery
SLA management
Team leadership of engineers
Azure and M365 expertise
Client stakeholder management
Nice-to-have
Continuous improvement culture
Strategic planning skills
Change management experience
Contractor team management
Key Requirements
Bachelor's Degree in related field or relevant experience
Proven leadership in IT service support environment
Experience managing contractors or vendor-based teams