Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics
Job Summary
Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.
Performs opening and closing Guest Services procedures, answers incoming phone calls, directs calls and customers, and manages various logs.
Provides a warm, positive and happy environment for Guests, their children and fellow teammates, while helping maintain a clean and comfortable environment.
Matching Summary
Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.
Skills & Requirements
Must-have
Answers incoming phone calls
Manages desk and log books
Tracks and filters incoming calls
Provides a warm, positive environment
Maintains CSI at or above standards
Records hours worked accurately
Nice-to-have
Servant Leadership
Teamwork through Trust & Respect
Commitment to Customer Enthusiasm
Passion for Winning
Accountability at All Levels
Commitment to Continuous Improvement
Key Requirements
High School Diploma
Up to 3 years of experience
Previous customer service experience desired
Excellent interpersonal, communication, and organizational skills