Technical Support Representative 1

GLOBAL PAYMENT HOLDING COMPANY

Quezon City, Philippines
Fully remote
1 year technical support experience
Pos hardware and software troubleshooting
Crm or ticketing platform usage
The role involves resolving client and merchant technical support issues relating to point of service products like dial-up card swipe terminals

Job Summary

  • The role involves resolving client and merchant technical support issues relating to point of service products like dial-up card swipe terminals.
  • Candidates must utilize various databases to select the best processing method and explain solutions clearly to non-technical users.
  • Global Payments is a dynamic team driving success in the payments technology landscape with over 600 million cardholders served.

Matching Summary

The role involves resolving client and merchant technical support issues relating to point of service products like dial-up card swipe terminals.

Skills & Requirements

Must-have

  • 1 year technical support experience
  • POS hardware and software troubleshooting
  • CRM or ticketing platform usage
  • Verbal and written communication skills
  • Professional demeanor under pressure

Nice-to-have

  • Payment processing system experience
  • Basic networking concepts knowledge
  • Remote access tools exposure
  • Advanced diagnostic platforms familiarity

Key Requirements

  • High School Diploma or Equivalent
  • Minimum 1 year contact center technical support experience
  • Willingness to work onsite at Vertis North, Quezon City
  • Amenable to shifting schedules including weekends and holidays

Work Rights

Not specified

Tailored Resume

Cover Letter