Business Process Analyst | Head Customers Retail

Santander

Cdmx, Mexico
Process documentation as-is / to-be
Kpi monitoring and reporting
User acceptance testing (uat)
Santander is evolving into a technology-driven organization with people at the center of this customer-centric transformation

Job Summary

  • Santander is evolving into a technology-driven organization with people at the center of this customer-centric transformation.
  • Key responsibilities include documenting current processes, identifying improvements, monitoring performance metrics, and supporting implementation.
  • Benefits are designed to support life, goals, and well-being, including health programs, family support, growth opportunities, and volunteering.

Matching Summary

Santander is evolving into a technology-driven organization with people at the center of this customer-centric transformation.

Skills & Requirements

Must-have

  • Process documentation AS-IS / TO-BE
  • KPI monitoring and reporting
  • User Acceptance Testing (UAT)
  • Advanced Excel and PowerPoint
  • Advanced Power BI
  • Microsoft Visio proficiency

Nice-to-have

  • Agile methodologies
  • Goal-oriented
  • Attention to detail
  • Strategic business vision
  • Adaptability to agile environments

Key Requirements

  • +2 years experience in commercial processes
  • +2 years experience in data analysis and management
  • Bachelor's degree in Engineering, Actuarial Science, Administration, Finance or related
  • Advanced English proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter