Customers Complaints Admin - Fare Collection System

Atkinsrealis

Tax-free salary; discretionary bonus program; annu...
Effective complaints management
Customer feedback trend analysis
Contractor coordination skills
The role focuses on enhancing customer experience through effective complaints management and service improvement initiatives

Job Summary

  • The role focuses on enhancing customer experience through effective complaints management and service improvement initiatives.
  • Candidates will be responsible for managing complaint workflows, analyzing feedback trends, and coordinating timely resolutions with contractors.
  • AtkinsRéalis offers a comprehensive benefits package including tax-free salary, medical insurance, and an employee wellbeing program.

Matching Summary

The role focuses on enhancing customer experience through effective complaints management and service improvement initiatives.

Salary

Tax-free salary; Discretionary bonus program; Annual flight contribution

Skills & Requirements

Must-have

  • Effective complaints management
  • Customer feedback trend analysis
  • Contractor coordination skills
  • Performance reporting capabilities

Nice-to-have

  • Strong communication skills
  • Service improvement mindset
  • Diverse background perspective

Key Requirements

  • Degree or diploma in Business or Administration
  • 5+ years of customer service experience
  • Strong communication and reporting skills

Work Rights

Not specified

Tailored Resume

Cover Letter