Helpdesk Technician I

Arcis Golf

Dallas, TX, US
Hybrid
Microsoft operating system experience required
Desktop software microsoft office outlook excel word adobe acrobat reader
Install configure replace printers scanners workstations phones
The role involves providing Tier 1 technical support via phone, email, and ticketing systems while utilizing critical thinking to resolve hardware and software issues

Job Summary

  • The role involves providing Tier 1 technical support via phone, email, and ticketing systems while utilizing critical thinking to resolve hardware and software issues.
  • Team members are expected to anticipate needs and forge connections to elevate experiences for the team, members, and guests in an inclusive environment.
  • This full-time hybrid position requires being in the office at least three days a week with potential after-hours and weekend on-call rotation.

Matching Summary

The role involves providing Tier 1 technical support via phone, email, and ticketing systems while utilizing critical thinking to resolve hardware and software issues.

Skills & Requirements

Must-have

  • Microsoft Operating System experience required
  • Desktop software Microsoft Office Outlook Excel Word Adobe Acrobat Reader
  • Install configure replace printers scanners workstations phones

Nice-to-have

  • Proactive thought process and communication skills
  • Critical thinking and analytical troubleshooting aptitude
  • Desire to learn new technologies

Key Requirements

  • Associate degree or 2+ years of relevant experience
  • Experience with Exchange and Active Directory preferred
  • Accredited technical certifications preferred

Work Rights

Must have appropriate vision; E-Verify participation required

Tailored Resume

Cover Letter