As a skilled Customer Service Team Leader your mission is to provide leadership, best practices, support and coaching to our agents, to enable them to provide exceptional service to every one of our customers
Job Summary
As a skilled Customer Service Team Leader your mission is to provide leadership, best practices, support and coaching to our agents, to enable them to provide exceptional service to every one of our customers.
You’ll be responsible for up to 15 Customer Service Agents, to deliver outstanding customer service whilst continuously improving performance against the industry.
This is a fast paced and ever-changing environment, dealing with all aspects of the customer journey, including billing, pay as you go and home move operations.
Matching Summary
As a skilled Customer Service Team Leader your mission is to provide leadership, best practices, support and coaching to our agents, to enable them to provide exceptional service to every one of our customers.
Skills & Requirements
Must-have
Leadership and coaching agents
Managing team performance and productivity
Handling escalated complaints
Ensuring accurate billing
Shift work including weekends
Hybrid working model
Nice-to-have
Problem-solving using proven methodologies
Emotional intelligence and strong interpersonal skills