The role drives operational excellence and customer satisfaction across the HR Service Center by leading functional projects and defining process solutions
Job Summary
The role drives operational excellence and customer satisfaction across the HR Service Center by leading functional projects and defining process solutions.
Incumbents will work closely with service line leaders to shape recommendations that result in service excellence while enhancing self-service capabilities.
Northrop Grumman offers a competitive salary range, discretionary bonuses, and comprehensive benefits including health insurance and paid time off.
Matching Summary
The role drives operational excellence and customer satisfaction across the HR Service Center by leading functional projects and defining process solutions.
Salary
Base: $98,900.00 - $148,300.00; Bonus: Discretionary bonus and annual bonuses available; Benefits: Health insurance, life/disability insurance, savings plan, PTO
Skills & Requirements
Must-have
Bachelor's degree with 5 years experience
Manage multiple competing projects
Define processes and system requirements
Analyze data and perform root cause analysis
Influence outcomes without direct authority
Working knowledge of HR processes
Experience with Workday, ServiceNow, or SAP
Nice-to-have
Advanced ServiceNow HRSD experience
Experience defining AI Agents
Knowledge of Northrop Grumman HR practices
Interactive voice response systems
Chat bot development
Strategic portfolio management
Key Requirements
Bachelor's degree minimum 5 years experience
Master's degree minimum 3 years experience
US Citizenship required for certain positions
Project management rigor and change management principles
Work Rights
Not specified for this specific role (No clearance required)