The GCMS Platform Support Lead is a key role responsible to support users of the Global Complaints Management System (GCMS), drive pro-active platform improvements and assure platform stability
Job Summary
The GCMS Platform Support Lead is a key role responsible to support users of the Global Complaints Management System (GCMS), drive pro-active platform improvements and assure platform stability.
Work with key business leaders and other partners, own the prioritization of feature and capability roadmap to assure best outcomes and investment returns.
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you.
Matching Summary
The GCMS Platform Support Lead is a key role responsible to support users of the Global Complaints Management System (GCMS), drive pro-active platform improvements and assure platform stability.
Skills & Requirements
Must-have
GCMS Platform Support Lead
Global Complaints Management System
GCMS and integrated reporting tools
PowerBI or Cognos knowledge
Data driven and oriented
Metric oriented solutions
Nice-to-have
Excited with change
Customer experience enhancement
Proactive issue management
Navigate through organization
Culture of inclusion and belonging
Key Requirements
3+ years of experience as a Business Analyst or Product Owner
Insurance experience strongly preferred
Knowledge of PowerBI or Cognos required
Proven ability to navigate through an organization