In_senior Manager_agentic Contact Center Delivery__gcc_advisory_mumbai

PwC

Mumbai, India
Ai-led contact center transformation
Chatbots and voicebots
Real-time agent assist
Partner with sales teams to lead end-to-end presales activities including discovery, solution design, demos, proposals, and commercial inputs

Job Summary

  • Partner with sales teams to lead end-to-end presales activities including discovery, solution design, demos, proposals, and commercial inputs.
  • Design AI-led contact center transformation solutions covering chatbots, voicebots, real-time agent assist, speech analytics, and reporting.
  • At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities.

Matching Summary

Partner with sales teams to lead end-to-end presales activities including discovery, solution design, demos, proposals, and commercial inputs.

Skills & Requirements

Must-have

  • AI-led contact center transformation
  • Chatbots and voicebots
  • Real-time agent assist
  • Speech analytics
  • Client stakeholder management
  • Contact center operations expertise

Nice-to-have

  • Excellent communication and presentation skills
  • Experience with enterprise RFPs
  • Collaboration with product and engineering teams

Key Requirements

  • 8 - 15 years of experience
  • Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or related fields

Work Rights

Not specified

Tailored Resume

Cover Letter