Manulife Financial Inc is seeking an Operations Excellence Manager to lead process improvement initiatives within their Quezon City location. The role emphasizes operational excellence, cross-functional collaboration, and developing a continuous improvement culture
Job Summary
The Operations Excellence Manager plays a pivotal role in driving MBPS’ biggest process and performance improvement initiatives.
Lead high-impact operational excellence projects—ranging from baseline assessments and data-driven analyses to process redesign, performance optimization, and cross-functional transformation efforts.
This opportunity allows you to directly shape operational strategy, influence leadership, and contribute to a culture of critical thinking and innovation, all while developing your expertise through meaningful exposure to business transformation at scale.
Matching Summary
Match Score: 85
Manulife Financial Inc is seeking an Operations Excellence Manager to lead process improvement initiatives within their Quezon City location. The role emphasizes operational excellence, cross-functional collaboration, and developing a continuous improvement culture.
Skills & Requirements
Must-have
Drive process improvement initiatives
Lead operational excellence projects
Champion GBS Operational Excellence Framework
Data-driven analysis and recommendations
Partner with cross-functional groups
Nice-to-have
Cultivate continuous improvement culture
Share best practices and case studies
Model MBPS Values in Action
Key Requirements
5+ years implementing process/performance improvement in BPO
2+ years implementing quality management frameworks
3+ years in Operations Management, Recruitment, Training, Quality, or WFM in BPO
Certified COPC Implementation Leader or Lean Six Sigma Green Belt
Advanced MS Excel and basic statistical analysis skills