Onshore Support & Research Team Lead- Homeowner Advocacy- Mortgage Servicing
Coast One Mortgage LLC
Coppell, TX, United States
Mortgage servicing experience
Complaint handling expertise
Cross-team coordination
Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications
Job Summary
Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.
The Team Lead & Onshore Support Coordinator is an experienced Homeowner Advocacy specialist who serves both as a subject matter expert and as a liaison between onshore leadership and offshore delivery teams.
Newrez offers a comprehensive benefits package including medical, dental, vision insurance, 401(k) with employer match, and tuition reimbursement.
Matching Summary
Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.
Skills & Requirements
Must-have
Mortgage servicing experience
Complaint handling expertise
Cross-team coordination
Regulatory compliance
Process guidance
Effective communication
Nice-to-have
Solutions-oriented mindset
Cultural awareness
Proactive approach
Teamwork and cooperation
Innovative solutions
Key Requirements
6+ years mortgage servicing experience
Experience in Regulatory Affairs, Quality Assurance, or complaint handling