Customer Service Representative (bilingual: Turkish/english) - Amman

Concentrix

Amman, Jordan
Bilingual turkish english
Inbound outbound calls
Customer service support
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements

Job Summary

  • The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • This position provides customer service support and resolution of routine problems regarding client's product or services.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).

Matching Summary

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.

Skills & Requirements

Must-have

  • Bilingual Turkish English
  • Inbound outbound calls
  • Customer service support
  • Key Performance Indicators KPIs
  • Basic product service knowledge

Nice-to-have

  • Demonstrate empathy
  • Build rapport with customer
  • Team member independently
  • Adapt to changes quickly

Key Requirements

  • Bachelor's degree or diploma
  • Three to six months experience
  • Proficient bilingual Turkish English
  • Strong computer navigation skills
  • Ability to work as a team member

Work Rights

Not specified

Tailored Resume

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