The Excellence & Experience Senior Manager is responsible for supporting the delivery of the Operations & Advisory strategy and leading the Operation Excellence and Experience teams
Job Summary
The Excellence & Experience Senior Manager is responsible for supporting the delivery of the Operations & Advisory strategy and leading the Operation Excellence and Experience teams.
This role involves setting continuous improvement strategies, leading Continuous Improvement initiatives, and strategically collecting and listening to the Voice of Customer to enhance service performance, quality, and customer experience while ensuring cost efficiency in a safe and compliant manner.
At bp, we provide an excellent working environment and employee benefits. We offer an open and inclusive culture and a great work-life balance.
Matching Summary
The Excellence & Experience Senior Manager is responsible for supporting the delivery of the Operations & Advisory strategy and leading the Operation Excellence and Experience teams.
Skills & Requirements
Must-have
HR processes Hire to Retire
Payroll Services
Global Transformations
management of delivery centres
continuous improvement strategies
Voice of Customer
Nice-to-have
customer-first attitude
digital-first approach
bold ideas
learning and better ways of working
inclusive environment
Key Requirements
Minimum 15 years of working experience
Significant (10+ years) leadership experience
In-depth knowledge of HR processes
Proven track record of driving strategic change
Experience of delivering Global Transformations
Bachelor’s degree in a relevant technical/business field