Customer Relations Spec

Dogpawz

Handle customer complaints about delivery
Process vip and senior management calls
Utilize customer information databases
The Customer Relations Specialist is responsible for handling and processing UPS customers' complaints about package delivery problems and service failures

Job Summary

  • The Customer Relations Specialist is responsible for handling and processing UPS customers' complaints about package delivery problems and service failures.
  • This position interacts with UPS corporate departments including Public Relations, Legal, and Security to ensure proper notification and report development.
  • UPS is committed to providing a workplace free of discrimination, harassment, and retaliation while cultivating talent within a rewarding culture.

Matching Summary

The Customer Relations Specialist is responsible for handling and processing UPS customers' complaints about package delivery problems and service failures.

Skills & Requirements

Must-have

  • Handle customer complaints about delivery
  • Process VIP and senior management calls
  • Utilize customer information databases
  • Interact with corporate legal and PR departments
  • Resolve issues for attorneys and state officials

Nice-to-have

  • Diplomatic handling of frustrated customers
  • Ability to diffuse high-stress situations
  • Experience with Fortune 500 culture
  • Strong communication skills for reporting
  • Team collaboration in innovative environment

Key Requirements

  • No specific degree or certification mentioned
  • No years of experience specified
  • Work authorization status not defined

Work Rights

Not specified

Tailored Resume

Cover Letter