Asesor De Soporte Tecnico / Medio Tiempo / Bogotá Y Rionegro Antioquia

Unity of Roseburg

Bogotá, Colombia
Fully remote
First line user support experience
Remote access troubleshooting tools
Hardware and software diagnostics
The role involves guiding users through steps to restore functionality for hardware, software, and connectivity issues

Job Summary

  • The role involves guiding users through steps to restore functionality for hardware, software, and connectivity issues.
  • Employees must ensure all service tickets are managed to closure while keeping clients updated on progress.
  • The position requires learning and complying with Service Desk, desktop, peripheral, and security policies.

Matching Summary

The role involves guiding users through steps to restore functionality for hardware, software, and connectivity issues.

Skills & Requirements

Must-have

  • First line user support experience
  • Remote access troubleshooting tools
  • Hardware and software diagnostics
  • Ticket management and closure
  • Service level agreement adherence

Nice-to-have

  • Knowledge base contribution skills
  • Continuous improvement mindset
  • Collaboration with resolver teams

Key Requirements

  • High School diploma or GED required
  • Less than 1 year of experience
  • No specific work authorization mentioned

Work Rights

Not specified

Tailored Resume

Cover Letter