Phi - Lead- Grievance Management

Prudential Assurance UK

Mumbai, India
8-12 years complaints management experience
4-5 years people management experience
Strong knowledge of irda guidelines
The role involves overseeing the complaints team to ensure timely, fair, and effective grievance handling across multiple touchpoints

Job Summary

  • The role involves overseeing the complaints team to ensure timely, fair, and effective grievance handling across multiple touchpoints.
  • Candidates must possess strong analytical skills to identify complaint trends and drive data-driven strategies for permanent resolution.
  • The position requires close collaboration with internal teams like Claims, Underwriting, and Legal to drive complaint reduction initiatives.

Matching Summary

The role involves overseeing the complaints team to ensure timely, fair, and effective grievance handling across multiple touchpoints.

Skills & Requirements

Must-have

  • 8-12 years complaints management experience
  • 4-5 years people management experience
  • Strong knowledge of IRDA guidelines
  • CRM integration with regulatory portals
  • Experience in health insurance industry

Nice-to-have

  • MBA or III Certification advantage
  • Passion for consumer-centric ideas
  • Agile methodology experience
  • Data-driven strategy skills
  • Excellent negotiation skills

Key Requirements

  • Bachelor's degree from a recognized university
  • 8-12 years in insurance or financial services
  • 4-5 years of people management experience
  • Knowledge of Bima Bharosa and NCH portal workflows

Work Rights

Not specified

Tailored Resume

Cover Letter