Director Sales Operations And Customer Care Emea (d/f/m)

Leica Microsystems

France
Fully remote
Customer care and order management
Sales operations leadership
Operational transformation
The Director Sales Operations & Customer Care EMEA is responsible for leading and transforming the Customer Care, Order Management and Sales Operations organizations across the region, with the mission to deliver differentiated customer experience and drive commercial operational excellence

Job Summary

  • The Director Sales Operations & Customer Care EMEA is responsible for leading and transforming the Customer Care, Order Management and Sales Operations organizations across the region, with the mission to deliver differentiated customer experience and drive commercial operational excellence.
  • This role designs the processes, governance and operating mechanisms that enable reliable forecasting, optimized backlog conversion and scalable Order‑to‑Cash performance.
  • Leica Microsystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives.

Matching Summary

The Director Sales Operations & Customer Care EMEA is responsible for leading and transforming the Customer Care, Order Management and Sales Operations organizations across the region, with the mission to deliver differentiated customer experience and drive commercial operational excellence.

Skills & Requirements

Must-have

  • Customer Care and Order Management
  • Sales Operations leadership
  • Operational transformation
  • Danaher Business System (DBS)
  • Multi-country team leadership
  • Digitalization and automation implementation

Nice-to-have

  • Customer-centric operating model
  • Continuous improvement methodologies
  • Cross-functional initiatives
  • Talent development and succession planning
  • Capital equipment business dynamics

Key Requirements

  • Significant experience leading Customer Care, Order Management and/or Sales Operations
  • Demonstrated track record in operational transformation
  • Experience with Danaher Business System (DBS)
  • Proven ability to lead multi-country teams
  • Hands-on experience implementing digital tools
  • Experience managing organizations of 25+ employees
  • Ability to travel 30% across EMEA

Work Rights

Not specified

Tailored Resume

Cover Letter