Senior Manager - Business Process Transactions

DXC Technology

Taguig, National Capital Region, Philippines
Not specified; supplemental pyy (st + by/shift) me...
Hybrid (prioritizes in-person collaboration while offering flexibility)
Life & annuities domain expert
Call center experience required
Process improvement initiatives
DXC Technology is seeking a Senior Manager for Business Process Transactions in Taguig, Philippines. The ideal candidate will have extensive experience in the Life & Annuities domain within the BPS call center space, focusing on process optimization and team leadership

Job Summary

  • The role requires leading process improvement initiatives and managing daily operations to achieve efficiency and compliance within the Life & Annuities sector.
  • Candidates must have at least 8 years of specific L&A experience and 15+ years in the BPS call center space to optimize operational expenses.
  • DXC Technology offers a comprehensive benefits package including health insurance, expanded parental leave, and a culture that encourages innovation and career growth.

Matching Summary

Match Score: 85

DXC Technology is seeking a Senior Manager for Business Process Transactions in Taguig, Philippines. The ideal candidate will have extensive experience in the Life & Annuities domain within the BPS call center space, focusing on process optimization and team leadership.

Salary

Not specified; Supplemental Pay (Standby/Shift) mentioned; Non-Taxable Allowance included

Skills & Requirements

Must-have

  • Life & Annuities domain expert
  • Call center experience required
  • Process improvement initiatives
  • Budget planning and resource allocation
  • Team supervision and mentorship

Nice-to-have

  • Continuous learner mindset
  • Innovation and change embrace
  • Cross-functional collaboration skills
  • Data analysis and performance metrics

Key Requirements

  • Minimum 8 years L&A experience
  • 15+ years overall BPS call center experience
  • Bachelor's degree in relevant field
  • Six Sigma or PMP certification (plus)
  • Advanced degree (plus)

Work Rights

Not specified

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