Insurance Call Center Representative

DXC Technology UK

Nashville, TN, United States
Hybrid
Inbound customer call handling
Customer issue resolution
Documentation of customer interactions
DXC Technology helps global companies run mission critical systems while modernizing IT and optimizing data architectures

Job Summary

  • DXC Technology helps global companies run mission critical systems while modernizing IT and optimizing data architectures.
  • The Insurance Call Center Representative supports clients with inquiries related to insurance and financial products in a fast-paced, high-volume environment.
  • DXC Technology is committed to fostering an inclusive environment where everyone can thrive and offers flexibility to support wellbeing and productivity.

Matching Summary

DXC Technology helps global companies run mission critical systems while modernizing IT and optimizing data architectures.

Skills & Requirements

Must-have

  • Inbound customer call handling
  • Customer issue resolution
  • Documentation of customer interactions
  • Compliance with regulatory requirements
  • Fast-paced call center environment
  • Strong communication skills
  • Multitasking and system navigation

Nice-to-have

  • Experience with CRM systems
  • Knowledge of insurance products
  • Customer-focused mindset
  • Problem-solving and analytical skills
  • Ability to work independently and in teams
  • Adaptability to new systems
  • Professionalism under pressure

Key Requirements

  • High school diploma or equivalent
  • 2+ years customer service or call center experience
  • Experience in financial services or insurance preferred
  • Ability to manage difficult conversations
  • Familiarity with regulatory guidelines

Work Rights

Not specified

Tailored Resume

Cover Letter