A fantastic opportunity to join the Risk and Compliance department, reporting into the Risk and Compliance Manager you will be responsible for liaising with insurers and clients to reach the best resolution
Job Summary
A fantastic opportunity to join the Risk and Compliance department, reporting into the Risk and Compliance Manager you will be responsible for liaising with insurers and clients to reach the best resolution.
At Howden, we value diversity and support each other in everyday moments and bigger challenges while making a positive difference at work and beyond.
Reasonable adjustments such as flexible hours or hybrid working may be accommodated to ensure the role aligns well with individual needs.
Matching Summary
A fantastic opportunity to join the Risk and Compliance department, reporting into the Risk and Compliance Manager you will be responsible for liaising with insurers and clients to reach the best resolution.
Skills & Requirements
Must-have
Managing client-facing inboxes
Investigating insurer complaints
Formal business writing
QA compliance checks
Customer service skills
Regulatory compliance adherence
Intermediate Excel skills
Nice-to-have
Ability to work independently or in a team
Excellent communication and interpersonal skills
Organisational skills
Attention to detail
Ability to work in high paced environment
Key Requirements
Experience in complaints or compliance
Previous customer service experience
Understanding of complaints procedure and regulatory matters
Adherence to FCA principles and relevant regulations