Principal Operations Coordinator - Wire Authentication (onsite)

Capital One

Richmond, VA, United States
Richmond, va: $56,800 - $64,800; ronkonkoma, ny: $...
3 days onsite, 2 days remote
Wire payment request review and approval
Daily inbound and outbound customer calls
Independent judgment for issue resolution
Capital One is seeking a Principal Operations Coordinator for their Wire Authentication team, requiring candidates to be onsite three days a week. The role involves executing payment operations, handling customer inquiries, and contributing to process improvements in a fast-paced environment

Job Summary

  • This role executes the review and approval of wire payment requests on behalf of the Enterprise while supporting Commercial, Small Business, Consumer, and Internal Partners.
  • Associates are expected to be onsite Tuesdays, Wednesdays, and Thursdays, with remote work available on Mondays and Fridays.
  • The position requires at least 2 years of experience in banking or the financial industry along with 3 years of customer service experience.

Matching Summary

Match Score: 75

Capital One is seeking a Principal Operations Coordinator for their Wire Authentication team, requiring candidates to be onsite three days a week. The role involves executing payment operations, handling customer inquiries, and contributing to process improvements in a fast-paced environment.

Salary

Richmond, VA: $56,800 - $64,800; Ronkonkoma, NY: $68,200 - $77,800; Benefits: Comprehensive health, financial, and other benefits included

Skills & Requirements

Must-have

  • Wire payment request review and approval
  • Daily inbound and outbound customer calls
  • Independent judgment for issue resolution
  • Adherence to regulatory requirements
  • Microsoft Office or Google Suite usage

Nice-to-have

  • Process improvement identification skills
  • Project setting contribution experience
  • Support for international and domestic wires
  • Positive customer experience delivery

Key Requirements

  • High School Diploma, GED, or equivalent certification
  • At least 2 years of banking or financial industry experience
  • At least 3 years of customer service or contact center experience
  • Not sponsored for new employment authorization

Work Rights

Must have US work authorization; no sponsorship provided

Tailored Resume

Cover Letter