Guest Relations Officer

Marriott Vacations Worldwide

1-2 years customer service experience
Proficiency in spoken english and mandarin
Good computer proficiency
The role involves greeting guests at the Sales Gallery, managing check-ins, and ensuring high standards of customer service

Job Summary

  • The role involves greeting guests at the Sales Gallery, managing check-ins, and ensuring high standards of customer service.
  • Incumbents are responsible for maintaining professional relationships between departments and handling guest concerns promptly.
  • The position requires managing inventories, auditing cash accounts, and preparing welcome packages for overseas guests.

Matching Summary

The role involves greeting guests at the Sales Gallery, managing check-ins, and ensuring high standards of customer service.

Skills & Requirements

Must-have

  • 1-2 years customer service experience
  • Proficiency in spoken English and Mandarin
  • Good computer proficiency
  • Available for evening and weekend shifts

Nice-to-have

  • Experience in hospitality industry
  • Diploma or higher education preferred
  • Strong leadership and interpersonal skills

Key Requirements

  • Minimum 1-2 years' experience in customer service
  • Proficiency in English and/or Mandarin
  • Diploma and above preferred
  • Availability for Wednesday to Sunday shifts

Work Rights

Not specified

Tailored Resume

Cover Letter