Manager Ii, Care Account Operations

Toast

Remote
$115,000—$184,000 usd; not specified; not specifie...
Remote
Customer support experience
Team leadership and management
Operational improvement projects
Manage and develop a team of 10–12 Account Operations Advisors, focusing on career growth, coaching, and expertise in complex customer situations

Job Summary

  • Manage and develop a team of 10–12 Account Operations Advisors, focusing on career growth, coaching, and expertise in complex customer situations.
  • Own team performance against core metrics like SLA, CSAT, and productivity, using data to identify trends and drive coaching.
  • Lead high-impact operational projects and serve as a primary contact for internal partners on initiatives requiring operational input.

Matching Summary

Manage and develop a team of 10–12 Account Operations Advisors, focusing on career growth, coaching, and expertise in complex customer situations.

Salary

$115,000—$184,000 USD; Not specified; Not specified

Skills & Requirements

Must-have

  • customer support experience
  • team leadership and management
  • operational improvement projects
  • data-driven decision making
  • conflict resolution skills

Nice-to-have

  • restaurant industry experience
  • SaaS experience
  • FinTech experience
  • strengths-based coaching
  • building team culture

Key Requirements

  • 5+ years in customer support
  • 2+ years experience leading & managing teams
  • Excellent communication and conflict resolution skills
  • Proven track record of driving operational improvement projects
  • Strong data literacy

Work Rights

Not specified

Tailored Resume

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