You will play a strategic role in driving long-term customer value, retention, and growth across a portfolio of enterprise clients
Job Summary
You will play a strategic role in driving long-term customer value, retention, and growth across a portfolio of enterprise clients.
You will collaborate cross-functionally with Product, Support, Sales, and Professional Services to advocate for your customers and influence product direction based on customer needs.
Ultimately, you will be responsible for ensuring customer retention, satisfaction, and expansion—acting as the strategic partner who ensures customers achieve their desired outcomes and long-term success with our solutions.
Matching Summary
You will play a strategic role in driving long-term customer value, retention, and growth across a portfolio of enterprise clients.
Salary
Base: $75,000 - $85,000 USD annually; Bonus/Equity: Bonuses and commissions may be eligible; Benefits: Medical/Dental/Vision coverage, EAP, Calm App subscription, open PTO, Days of Disconnect, Parental & Pawternity Leave, Best Life Perk
Skills & Requirements
Must-have
Build trust and long-term relationships
Manage and guide onboarding and implementation
Monitor account health and flag risks
Develop and execute customer success plans
Demonstrate product capabilities and business impact
Serve as the primary escalation point
Provide structured product feedback
Nice-to-have
Culture built on respect, trust, and belonging
Empowerment through continuous learning
Collaborative and supportive team environment
Fitness industry or franchise experience
Key Requirements
5+ years of relevant experience
Experience with CRM and/or project management tools