Member Experience Supervisor Full Time

BJ's Wholesale Club

Greenfield, MA, United States
Base: $20.25 - $25.32; bonus/equity: not specified...
Leadership and direction
Positive member service experience
Consistent execution of policies
BJ's Wholesale Club is powered by over 30,000 team members who make a real impact every day, offering a purpose-driven opportunity with comprehensive benefits

Job Summary

  • BJ's Wholesale Club is powered by over 30,000 team members who make a real impact every day, offering a purpose-driven opportunity with comprehensive benefits.
  • The Member Experience Supervisor is responsible for providing leadership and direction, driving club performance, ensuring consistent execution of policies, and delivering a positive member service experience.
  • Key responsibilities include developing talent, displaying leadership, delivering results, leading audit compliance, and ensuring operational excellence through training and collaboration.

Matching Summary

BJ's Wholesale Club is powered by over 30,000 team members who make a real impact every day, offering a purpose-driven opportunity with comprehensive benefits.

Salary

Base: $20.25 - $25.32; Bonus/Equity: Not specified; Benefits: Weekly Pay, Free BJ's Memberships, Generous Paid Time Off, Health Benefits, 401(k) with match, Employee Stock Purchase Plan

Skills & Requirements

Must-have

  • Leadership and direction
  • Positive member service experience
  • Consistent execution of policies
  • Talent development and coaching
  • Driving club performance
  • Audit compliance efforts

Nice-to-have

  • Values-based culture promotion
  • Strategic thinking and data-driven
  • Building inclusive relationships
  • Champion for growth

Key Requirements

  • 2 years customer service or sales experience
  • Basic computer knowledge (MS Word, MS Excel, Email)
  • High school diploma or equivalent
  • Open shift availability
  • At least 18 years of age
  • Maintain all training and certifications

Work Rights

Not specified

Tailored Resume

Cover Letter