B2c Customer Experience

Revelyst

Irvine, CA, United States
Hourly rate: $17.50 - $21.00; bonus/equity: not sp...
Hybrid (flexible schedule with both remote and on-site work in irvine, ca)
Proactive customer engagement
Brand advocacy and loyalty
Technical product knowledge
Revelyst is seeking a B2C Customer Experience Associate to deliver exceptional service to customers in the adventure sports sector. The role involves proactive communication through various channels and requires a minimum of 2-3 years of customer service experience. The position offers a competitive salary and comprehensive benefits

Job Summary

  • Provide an unparalleled customer experience that positions Revelyst brands as the #1 pick for Adventure Sports.
  • Support inbound calls, email, and chat from customers, addressing inquiries regarding order status, product issues, warranty claims, and returns.
  • Build strong relationships with internal and external stakeholders to provide exceptional support and surprise and delight our customers with every engagement.

Matching Summary

Match Score: 75

Revelyst is seeking a B2C Customer Experience Associate to deliver exceptional service to customers in the adventure sports sector. The role involves proactive communication through various channels and requires a minimum of 2-3 years of customer service experience. The position offers a competitive salary and comprehensive benefits.

Salary

Hourly Rate: $17.50 - $21.00; Bonus/Equity: Not specified; Benefits: medical and dental, vision, disability and life insurance, 401K, PTO, paid holidays, gear discounts

Skills & Requirements

Must-have

  • Proactive customer engagement
  • Brand advocacy and loyalty
  • Technical product knowledge
  • eCommerce sales and promotions

Nice-to-have

  • Emotional connection with customers
  • Surprise and delight customers
  • Support for Wholesale Customer inquiries

Key Requirements

  • 2-3 years customer service experience
  • Computer proficiency in Excel, Word, Outlook
  • Working knowledge of SAP operating system is a plus
  • Experience with ZenDesk or similar CRM systems is a plus
  • Experience within the MX, Bike and Action Sports Lifestyle Industry is a plus

Work Rights

Not specified

Tailored Resume

Cover Letter