Team Leader, Customer Service – Contract Administration

PPD (Thermo Fisher) UK

Manila, Philippines
Customer service experience
Team management experience
Erp systems knowledge
Ensure team members consistently deliver exceptional customer service and cultivate customer loyalty

Job Summary

  • Ensure team members consistently deliver exceptional customer service and cultivate customer loyalty.
  • Support business performance and align with overall growth objectives.
  • Identify key improvement opportunities, such as system enhancements and process improvements.

Matching Summary

Ensure team members consistently deliver exceptional customer service and cultivate customer loyalty.

Skills & Requirements

Must-have

  • Customer service experience
  • Team management experience
  • ERP systems knowledge
  • Advanced Microsoft Office user
  • Operational efficiency focus
  • Process improvement abilities

Nice-to-have

  • German language knowledge
  • Positive attitude
  • Collaborative environments

Key Requirements

  • 4+ years customer service experience
  • 2+ years people management experience
  • Bachelor's degree required
  • Fluency in English

Work Rights

Not specified

Tailored Resume

Cover Letter