Customer Services Administrator

Iress

Melbourne, Australia
Hybrid
Customer experience delivery support
Client upgrade coordination
Streamline communication between teams
This role supports the delivery of outstanding service by coordinating manual client upgrades and acting as a key liaison between customer-facing and non-customer-facing teams

Job Summary

  • This role supports the delivery of outstanding service by coordinating manual client upgrades and acting as a key liaison between customer-facing and non-customer-facing teams.
  • You will identify opportunities to improve efficiency across processes such as meeting preparation, compliance reporting, and communications, while also supporting the Managed Services team.
  • Iress offers hybrid working, 8 additional paid days per year, generous referral bonuses, and extensive parental leave options.

Matching Summary

This role supports the delivery of outstanding service by coordinating manual client upgrades and acting as a key liaison between customer-facing and non-customer-facing teams.

Skills & Requirements

Must-have

  • Customer experience delivery support
  • Client upgrade coordination
  • Streamline communication between teams
  • Process improvement identification
  • Managed services operational support
  • Xplan product knowledge

Nice-to-have

  • Proactive solutions-focused mindset
  • Agile environment experience
  • Build confidence and trust
  • Value-driven outcomes delivery

Key Requirements

  • Ability to manage multiple priorities
  • Strong organizational skills
  • High attention to detail
  • Experience in an agile environment (preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter