Not specified; equity included; benefits: wellbein...
Remote
5+ years enterprise csm experience
Proven track record improving retention
Build cs processes from scratch
Reforge Learning is seeking a Senior Customer Success Manager to oversee strategic enterprise accounts and improve customer retention rates. The role involves building the Customer Success function from the ground up and requires a strong background in account management within the B2B SaaS sector
Job Summary
This role exists to deepen, protect, and grow strategic enterprise relationships with senior product leaders at top organizations.
The successful candidate will build the Customer Success function from the ground up by developing playbooks, health scoring models, and engagement frameworks.
Benefits include equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend.
Matching Summary
Match Score: 85
Reforge Learning is seeking a Senior Customer Success Manager to oversee strategic enterprise accounts and improve customer retention rates. The role involves building the Customer Success function from the ground up and requires a strong background in account management within the B2B SaaS sector.
Salary
Not specified; Equity included; Benefits: Wellbeing, WFH equipment, L&D stipend
Skills & Requirements
Must-have
5+ years enterprise CSM experience
Proven track record improving retention
Build CS processes from scratch
Executive presence with C-suite leaders
Data-driven account management approach
AI fluency and automation mindset
Nice-to-have
Builder mindset in ambiguous environments
Influencing without authority skills
Cross-functional collaboration expertise
Experience with high-stakes relationships
Key Requirements
5+ years of enterprise CSM or strategic account management experience