The Technical Account Management team provides a proactive and personalized support experience for customers that require a higher level of engagement
Job Summary
The Technical Account Management team provides a proactive and personalized support experience for customers that require a higher level of engagement.
The Technical Account Manager will develop and maintain close relationships with a strategic group of implementing and production customers.
Workday is looking for a dedicated, ambitious and self-driven Technical Account Manager with a passion for customer relations.
Matching Summary
The Technical Account Management team provides a proactive and personalized support experience for customers that require a higher level of engagement.
Skills & Requirements
Must-have
Proactive customer support
Customer advocacy
Workday product expertise
EMEA shift hours
Customer relationship management
Issue resolution and escalation
Nice-to-have
Sun-drenched optimism
Courageous collaborators
Empathy and enthusiasm
Continuous improvement initiatives
Key Requirements
7+ years in product support, customer success, account management, or consulting
5+ years implementing or managing Workday, Oracle, SAP, PeopleSoft, Ultimate Software, Kronos or similar projects
BS or MS in a Technical Degree or equivalent technical work experience